915-603-5444For "Change of Mind" RMA's there will be a 10% Restock Fee
What sort of warranty do you offer?
Most of our items come with a 30 day warranty. This means the buyer is responsible for thoroughly inspecting the item and testing it for functionality when it is delivered. We allow 30 calendar from the item’s delivery date to notify us of any issues. You must contact us within the warranty period to receive a RMA number, to track the order. No returns or refunds will be authorized after the warranty period elapses.
Our 30 day warranty means we will, at our discretion, fix the item if you find it is not working, refund your money, or replace the item with another we have in stock. Items can be returned for flaws or malfunctions that were not disclosed.
Items sold “As Is” or “For Parts” do not come with a warranty. TEAM International resells items that may be used for parts or repurposed for another use. Please read the item descriptions as known malfunctions will be described in the notes on the item page. Should the item not function correctly, there are no returns and no refunds.
Can any AS-IS items be returned?
Items with incorrect technical specifications (such as wrong model or part numbers) can be returned for a refund. This does not apply to condition or functional status.
There is a problem with my item. How do I contact you?
You may contact us via email at info@teamequip.com. Please have your order number and a description of the issue ready so we can assist you.
I have an RMA number. What now?
Once an RMA number has been given, please send the tracking information to TEAM International via email at info@teamequip.com.
The buyer is responsible for return shipping and assumes responsibility for any shipping loss or damage. We recommend shipping with a traceable shipping service and insuring items valued over $100.00.
Please send the item to:
OCO Industrial
Returns Dept
421 Frederick Rd
El Paso TX 79905
I've returned my item. What now?
Items will be repaired, replaced, or refunded at our discretion. Please allow 2-3 business days after delivery for a resolution. If the reason for the return is the result of our error, there will be no cost to reship your item and/or no restocking fee deducted from your refund. You will receive a complete refund including original shipping.
My order was shipped via a non-standard method. Will I still be refunded the original shipping?
No, orders shipped via expedited or international methods will not be refunded the original shipping cost if the item is returned.
Privacy Policy-we know it is important to you--and we DO NOT sell any of your data!
This Privacy Policy governs the manner in which OCO Industrial collects, uses, maintains and discloses information collected from users (each, a "User") of the teamequip.com website ("Site"). This privacy policy applies to the Site and all products and services offered by OCO Industrial.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
OCO Industrial collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Changes to this privacy policy
OCO Industrial has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
OCO Industrial
421 Frederick Rd
9156035444
info@ocoindustrial.com
For "Change of Mind" RMA's there will be a 10% Restock Fee